Explain at least 5 training techniques ABC adopted.

Diversity Training at ABC Virtual Communications, Inc. Diversity training aims to improve cross-cultural sensitivity, with the goal of fostering more harmonios working relationships among a firm's employees. Such training typically includes improving interpersonal skills, understanding and valuing cultural differences, improving technical skills, socializing employees into the corporate culture, indoctrinating new workers into the U.S. work ethic, improving English proficiency and basic math skills, and improving bilingual skills for English-speaking employees. For example, IBM has online programs to educate managers regarding diversity, inclusive leadership, and sexual harassment Training materials include interactive learning modules that enable trainees to practice what they've learned, testimonials from IBM executives, and self-assessment tools." Most employers opt for an off-the-shelf diversity training program such as Just Be FA.LR. from Vision- Point productions. It includes streaming video, a facilitator discussion guide, participant materials and work- book, a DVD with print materials, PowerPoint slides, and two videos (the purchase price for the program is about $1,000). Vignettes illustrate such things as the potential pitfalls of stereotyping people. 57 ABC Virtual Communications, Inc. (www.abc.com) is a Des Moines, Iowa, provider of customized software development and other solutions. It therefore requires qualified personnel, particularly software engineers. Recruiting such employees is difficult anywhere, but particularly in lowa, where many recent graduates move away. A shortage of qualified personnel would weaken the firm's performance. ABC therefore recruits foreign-born individuals. However, it was obvious that hiring these skilled em- ployees wasn't enough: ABC needed a diversity management training program that could turn these new employees and the firm's current employees-into productive colleagues. Their program consists of several courses. New ABC employees, representing 14 countries and 45 eth- nic groups, take a mandatory 8-hour orientation overview for new employees on the American Workplace. All ABC employees take an effective communications" training course. Conversational English and accent reduction classes for employees and their families are available through Rosetta Stone language learning software. The company also partnered with Des Moines Area Community College to create specialized classes for individual needs. At ABC Virtual, a globally diverse workforce was the key to improved perfor- mance, and diversity training helped them manage their diversity