1. Explain how a company can influence the consumer behavior along the customer journey online and offline. Use an example to explain how a brand interact online and offline and how both worlds are connected. What is the role of CRM in this interactions.

2. What is cognitive dissonance and how brands can define clusters taking into account this consumer behavior? Explain it using an example and define how a company could use it to define the strategy per cluster.

3. Explain how DIY is a successful phenomenon among consumers? Is it a win-win situation? Use an example of a company that is using this strategy successfully.

4. Explain how luxury brands manage to connect with the customer. Highlight differences and commonalities vs mass market brands.

5. Explain how we can influence consumer behavior through an educational campaign. Use an example to explain a successful educational campaign.