Question: Explain how a customers relationship management (CRM) system can be utilized by an online grocery delivery company to manage and analyze data collected during its

Explain how a customers relationship management (CRM) system can be utilized by an online grocery delivery company to manage and analyze data collected during its business operations. Frame your answer based on its function, capabilities and business values. In addition, describe relevant strategic business objectives (SBOs) that can be achieved by the company when implementing CRM system.

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A Customer Relationship Management CRM system can play a pivotal role in the success of an online grocery delivery company by effectively managing and analyzing the data collected during its business ... View full answer

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