1. Explain how do you determine project quality objectives, standards and levels?
2. Describe the difference between quality management methods, techniques and tools.
3. Explain why it is necessary to identify quality criteria before trying to obtain agreement from higher stakeholders.
4. Describe why it is important to measure and document activities to determine compliance with quality standards.
5. Explain what you should after you have identified the cause of an unsatisfactory result.
6. Identify and explain four quality criteria relevant to the Building industry.
7. For EACH of the following:

explain how the following quality management tools and methodologies could be applied to the projects in Building industry and workplace?

• Cause and effect diagram
• Root cause analysis
• Control chart
• Lean management

8. Identify five areas of quality standards that apply to the building industry. Explain what each standard means and its place in the project life cycle. (example: Quality of Project documentation - Design stage of the project)