Explain how managers can manage effective one-on-one communication

1, Compare and contrast coaching and counselling. Provide an example to distinguish the two

Nonverbal communication is any communication that does not involve ______________. In non-verbal communication, the term ______________ refers to movements of the body and face, such body language as arm and hand gestures, facial expressions, eye contact, folding arms and legs, and leaning towards the other person. _________________ is the pitch, rate, tone, volume and speaking pattern (i.e., use of silences, pauses, or hesitations) of one's voice.

2, Explain why it is important for managers to understand non-verbal communication

3, Differentiate between active listening and empathetic listening

4, Define constructive and destructive feedback, and describe the impact when a manager uses each of these to communicate with workers