Question: Explain how Social Customer Relationship Management (SCRM) important now a day in developing : 1. customer growth 2. branding 3. retention 4. what is the

Explain how Social Customer Relationship Management (SCRM) important now a day in developing : 1. customer growth 2. branding 3. retention 4. what is the challenge in social CRM Why it will give big impact to the company. please answer it.

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