Explain how the seven differences between goods and services would be applied to a major airline service.Provide airline examples that illustrate each difference$\mathrm{.}2.$ Explain why a bank teller, nurse, or flight attendant must have service management skills. How do the required skills differ for someone working in a factory? What are the implications for hiring criteria and training?$3.$ Why is process thinking important in operations management? Thinking of yourself as an "operationsPROBLEMS AND ACTIVITIES$1.$ Describe a customer experience you have personally encountered where the good or service or both were unsatisfactory $($e$.$g$.,$ defective product, errors, mistakes, poor service, service upsets$).$ How might the organization have handled it better; and how could operations management have helped?$2.$ Interview a manager at a local company about the work he or she performs. Identify $($a$)$ the aspects of the job that relate to OM $($as in the OM activities in the box "What Do Operations Managers Do$?")$ and $($b$)$ an example of primary, support, and general management processes$\mathrm{.}3.$ Evaluate how the activities described in the box"What Do Operations Managers Do$?"$ can be applied to a student organization or fraternity to improve itseffectiveness$\mathrm{.}4.$ Select an organization you are familiar with and draw and describe its value chain using one of the three value chain frameworks $($i$.$e$.,$ input$-$output, pre$-$ and post$-$services, or hierarchical$)$ described in this chapter$\mathrm{.}5.$ Interview a working friend or family member as to how he or she uses operations management principles on the job, and write a short paper summarizing your findings $($maximum two pages$)\mathrm{.}6.$ Choose one of the following services and explain, using specific examples, how each of the differences between goods$-$producing and service$-$providing businesses applies:a$.$ a family practice medical officeb. a fire departmentc. a restaurant an automobile repair shop$7.$ Explain how the customer benefit package is enhanced from the customer's viewpoint by adding digital content to a physical good such as an automobile, cell phone, or appliance.? Exactly how is value increased?PART ONE: Basic Concepts of OM and Value Chainsmanager" for your education, how could process thinking improve your performance as a student?be the role of manufacturing in the U$.$S$.$ economy in the future?