Explain how to apply the $$THANKS$$ strategy by applying the relevant qualities of a well$-$rounded Banker to have a positive conversation with an upset customer. $(20)$

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Include the following:$$

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Elaborate on each of the $$Thanks$$ elements; $$thank the customer, hear the problem, apologise for the inconvenience, need more information, know the solution and solve the problem$$ linking these elements to the appropriate qualities of the well$-$rounded banker, namely, deliberate calm, trustworthiness and caring explaining how they are correctly applied$$

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