Explain how you can use each of the following strategies to deal with disrespectful, aggressive or abusive customers. 1) Assertiveness 2) De-fusing and de-escalation techniques 3) Perspective talking 4) Escalation to a supervisor 5)Negotiation 6)External intervention from security staff or police

Answer rating: 100% (QA)

Heres a breakdown of how each strategy can be applied 1 Assertiveness This involves clearly and conf... View the full answer