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Explain why concepts like Understanding Customer Behavior and Diversity, Customer Service Strategies, Managing a Customer Service Team, Effective Communication in Customer Service, Leading a Customer Centric Strategy are important. How have can a person apply all these concepts in their personal/professional life and how might they might use these concepts in your future?

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Understanding Customer Behavior and Diversity is important in personal professional and future settings because it helps individuals develop empathy p... View the full answer