Question: Explain the linkage between internal analysis and the value adding service delivery and support strategies. How are the value-adding strategies linked with action plans? Explain

Explain the linkage between internal analysis and the value adding service delivery and support strategies. How are the value-adding strategies linked with action plans? Explain the difference between pre-service, point-of-service, and after-service activities. What elements are central to each? Provide an example of how an organization might create a competitive advantage in each of these areas.

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