Explain the observed difference in median hourly pay rates between customer service representatives and roofers. Your answer
Question:
Explain the observed difference in median hourly pay rates between customer service representatives and roofers. Your answer should be based on the information below and your understanding of compensating wage differentials. Customer Service Representatives interact with customers to handle complaints, process orders and provide information about an organization's products and services. Although customer service representatives are employed in nearly every industry, many work in telephone call centers, credit and insurance agencies, banks, and retail stores. Customer service representatives typically need a high school diploma and are trained on the job. The median hourly wage for customer service representatives was $15.25 in May 2015 (Occupational Outlook Handbook 2016, U.S. Department of Labor, Bureau of Labor Statistics.) Roofers replace, repair and install the roofs of buildings using a variety of materials, including shingles, bitumen and metal. Roofing work can be physically demanding. It involves heavy lifting, as well as climbing, bending, and kneeling, frequently in very hot weather. Overtime may be required to finish job, especially during busier summer months. Most roofers learn on the job, and there are no specific education requirements for roofers. The median hourly wage rate for roofers was $17.65 per hour in May 2015 (Occupational Outlook Handbook 2016, U.S. Department of Labor, Bureau of Labor Statistics)
Intermediate Accounting
ISBN: 978-0470161012
9th Canadian Edition, Volume 2
Authors: Donald E. Kieso, Jerry J. Weygandt, Terry D. Warfield.