1. explain the steps you would take in the decision-making process to handle the situation.
2. Describe two biases that you might have when making this decision.
3. Chapter 11 in Extreme Ownership teaches about decisiveness and uncertainty. Discuss two main points in the XJS Plastics case that are related to what you learned in Extreme Ownership using principles from the book to support your opinion.

You're the Manager ... What Would You Do? THE COMPANY: XJS Plastics Company YOUR POSITION: Environmental Manager THE PLACE: Roanoke, VA XJS Plastics Company, one of the largest plastic manufacturers in the United States, has always been concerned about the safe and effective disposal of plastic waste. A year ago, the CEO hired you as an environmental manager. In your brief time with the company, you have begun implementing a new, advanced program to ensure the safety of employees, the plant site, waste-disposal areas, and the general public. Communication to line management concerning the new program has been extensive. All line managers involved in waste disposal have attended a series of informative, instructional workshops covering safety factors, disposal guidelines, and notification procedures in the event of a potentially harmful situation. A ten-step process for crisis intervention and handling was detailed. You have conducted drills individually with the line managers to determine their understanding of the new program and to ensure that they are following the new guidelines. The line managers have presented the same information to employees under their supervision, and drills with seven of the ten teams of employees have been held. Problems in the manufacturing processes employed by Teams 8,9 , and 10 have delayed their training and drills. On September 5 , a relatively new employee discovered a hairline crack in the primary waste containment units controlled by Team 9 . The worker immediately reported the problem to the line manager and returned to work. Contrary to the new guidelines, the manager did not shut down the manufacturing line, and the first-shift employees left for the day. The line manager forgot to inform the incoming shift manager of the problem. The second-shift employees continued to operate the line, sending the plastic waste into the damaged containnent unit. On September 6, the employee who noticed the rack in the containment unit missed work due to illess. Because Team 9 was shorthanded and rushing meet a looming deadline, no one else noticed the maged containment unit until the second shift rerted for work. By this time, the crack was substanly larger, and a small amount of plastic waste had gun spilling out of the crack and into a nearby floor XJS Plastics Company is a plastic manufacturer. drain intended only for clean water. The pipes empty into nearby Crystal Lake, which is known for its excellent fishing and bird watching. The employee who noticed the spillage reported the problem to the line manager, who disregarded the new guidelines and empowered a stop-gap measure to allow the manufacturing process to continue. By the time the first shift reported to work on September 7 , a crisis situation had developed. A disgruntled employee who had learned about the situation called a local newspaper reporter. The reporter has asked to speak with you, demanding to know what XJS Plastics Company will do to correct the damage, if indeed environmental damage has occurred. You have politely informed the reporter that you will contact them as soon as more information is available on the situation. You have called a meeting of the line managers and asked for recommendations to address the crisis situation quickly, taking any necessary measures to contain environmental damage and minimize negative publicity concerning the event. QUESTIONS 1. Trace the decision-making process you would use to handle the situation. What decision-making model would you use? 2. How should decisions be made in such a crisis environment? 3. Given the existing information, what would you do as the environmental manager