Explain the theory behind, and the components that makeup, the Cost of Quality. Philip Bayard "Phil" Crosby (June 18, 1926 August 18, 2001), was a businessman and author who contributed to management theory and quality management practices. Crosby initiated the Zero Defects program at the Martin Company. As the quality control manager of the Pershing missile program, Crosby was credited with a 25% reduction in the overall rejection rate and a 30%reduction in scrap costs. Crosby claims quality is free. Support or disagree with this statement using what youve learned about the cost of quality components.