• Explain three key principles that need to be considered by supervisors when allocating tasks to their team.
• List and explain two goal setting techniques
• Explain the STAR model for giving feedback and why a manager may find this model useful for motivating staff.
• Explain why it is important for a manager to take into account individual differences and behaviour at work.
• Explain key steps that should be followed to identify and resolve workplace problems.
• Explain four techniques that manager can use to assist in promoting workplace productivity.