Question: Explain what a container is and how containers (such as Docker containers) are used to host application API code in a Microservice architecture application. Be

  1. Explain what a container is and how containers (such as Docker containers) are used to host application API code in a Microservice architecture application.

  1. Be able to describe the functions of a phone switch, CTI system, and IVR. Explain what a predictive dialer is and how it works with marketing campaigns within a modern contact center.

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