1. Explain which language style you would adopt when addressing parties involved in a conflict situation. In your answer clarify if your communication technique will change depending on the other parties language style why or why not?
2. Distinguish the difference between negotiation and mediation. In your answer address which is the preferred conflict resolution technique.
3. Identify a workplace situation where you would engage the use of each of the resources listed below and the expected outcome of engaging each one

4. Resources	Workplace situation	Expected outcome
   Other staff
   Senior staff
   Counsellors
   Mediators
   Internal security staff
   Police