Question: Explain why there is a logical relationship between customer satisfaction and employee satisfaction. Summarize the key workforce-focused practices for performance excellence. Explain the concept of

  1. Explain why there is a logical relationship between customer satisfaction and employee satisfaction.
  2. Summarize the key workforce-focused practices for performance excellence.
  3. Explain the concept of workforce engagement. What advantages does it provide to an organization?
  4. What is empowerment? How does it benefit both the organization and employees?
  5. Explain the concept of self-determination and how it differs from empowerment.
  6. What is a team? Define the major types of teams found in organizations today.
  7. Discuss the five phases that teams typically go through during their life cycle.
  8. List and describe the tools needed for running an effective meeting.

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