Question: Explain why these things are important when building a Customer Service Policy! Six Rules for Delivering a Superior Customer Service Know your customer. Keep them

Explain why these things are important when building a Customer Service Policy!

Six Rules for Delivering a Superior Customer Service

Know your customer.

Keep them informed.

Serve them quickly.

Provide them with access.

Build trust.

Give advice and guidance.

How to create successful customer services policies

1. Develop a vision

2. Set customer service goals that feed business objectives

3. Understand the needs of your customer.

4. Draft guidelines for employees to follow.

5. Set clear standards for reimbursements

6. Train employees on the new policies

7. Ask customers for feedback and make adjustments accordingly

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