Question: Explain your chosen answer ANSWER THE FOLLOWING QUESTION 1. If you ran a hospitality/tourism company, how would you plan to recover from failure? a. would

Explain your chosen answer ANSWER THE FOLLOWING

Explain your chosen answer

ANSWER THE FOLLOWING QUESTION 1. If you ran a hospitality/tourism company, how would you plan to recover from failure? a. would you give employees a list of common failures and their corresponding acceptable recovery strategies, or would you empower employees to use whatever recovery strategies they saw fir or both? b. would you try to quick-fix problems immediately or look for longer-term solutions that might prevent future problems? C. what would be the characteristics of your service-recovery plan? d. one hospitality/tourism leader instructs employee to keep offering successively more significant remedies to failure until the guest smiles, then stop. discuss this strategy

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