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The major root cause is not a having a direct supervisor for each department instead of sharing a supervisor between the three departments made it hard for the departments to be organized and accountable. The packaging morning shift planner supervisor along with the sawmill supervisor are responsible for the afternoon packaging shift. The afternoon shift needs its own supervisor to report to. Being in separate building also contributest the lack of accountability due to not having a direct supervisor to monitor the work being put out. AbreCorp won Boismarch's packaging quality award several times so it is proven the packaging department can keep up with the work however, the employees are taking advantage of the lack of direct supervision and oversite. This could be contributed to the fact that AbreCorp did not share the packaging awards with the teams therefore, passing up a chance to build team ownership and company loyalty. There seems to be no specific team roles or identify, which workers need in order to know where they stand and what is expected from them. All of this is combined complaints of the customers and the fact that the sawmill and planning department increased production without prior notification to the packaging department so they could train employees and plan for the increases in production make them feel they are not part of the organization which adds to demotivation the employees and make them act out more. Focus