Explanation only

Implementing Strategies: Management, Operations, and Human Resource Issues

Develop a Diverse Workforce

Six benefits of having a diverse workforce are:

1. Women and minorities have different insights, opinions, and perspectives that should be considered.
2. A diverse workforce portrays a firm committed to nondiscrimination.
3. A workforce that mirrors a customer base can help attract customers, build customer loyalty, and design/offer products/services that meet customer needs/wants.
4. A diverse workforce helps protect the firm against discrimination lawsuits.
5. Women and minorities represent a huge additional pool of qualified applicants.
6. A diverse workforce strengthens a firm's social responsibility and ethical position.

(A) Explanation for the Six benefits of having a diverse workforce..

Creating a Strategy-Supportive Culture

1. Formal statements of organizational philosophy, charters, creeds, materials used for recruitment and selection, and socialization
2. Designing of physical spaces, facades, buildings
3. Deliberate role modeling, teaching, and coaching by leaders
4. Explicit reward and status system, promotion criteria
5. Stories, legends, myths, and parables about key people and events
6. What leaders pay attention to, measure, and control
7. Leader reactions to critical incidents and organizational crises
8. How the organization is designed and structured
9. Organizational systems and procedures
10. Criteria used for recruitment, selection, promotion, leveling off, retirement, and "excommunication" ofpeople

(B) Explanation in Creating a Strategy-Supportive Culture

Monitoring Social Media

• Proponents of companies monitoring employees' social-media activities emphasize that
• (1) a company's reputation in the marketplace can easily be damaged by disgruntled employees venting on social media sites
• (2) social-media records can be subpoenaed, like email, and used as evidence against the company.

(C) Explanation in Monitoring Social Media

Corporate Wellness Program

• The Affordable Care Act increased the maximum incentives and penalties employers may use to encourage employee well-being
• Most companies have both
• "carrots," such as giving employee discounts on insurance premiums or even extra cash,
• "sticks," such as imposing surcharges on premiums for those who do not make progress toward getting healthy.

(D) Explanation in Corporate Wellness program