Question: Exploration path to meet personalized needs Questions: (1) Based on the composition of passenger groups and the changes of attention to cabin services, please

Exploration path to meet personalized needs Questions: (1) Based on the composition

Exploration path to meet personalized needs Questions: (1) Based on the composition of passenger groups and the changes of attention to cabin services, please analyze the characteristics of the current preferences of civil aviation passengers? (2) At present, are the differentiated service products of Tianhang and China Eastern Airlines the same?Please also clarify the reasons. (3) Are the differentiated service products of airlines the embodiment of the differentiation strategy? (4) What is the purpose of airlines' differentiated service change?Will the implementation of differentiated services affect the operations of airlines? If not, clarify why; if so, clarify what are the effects?

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