Question: Explore the necessity and value of implementing or optimizing CRM systems during digital transformation. Investigate a specific industry ( e . g . , retail,

Explore the necessity and value of implementing or optimizing CRM systems during digital transformation.
Investigate a specific industry (e.g., retail, finance, healthcare) to analyze the current state of CRM system
adoption and its associated challenges (e.g., data privacy, system integration). Use real-life case studies to propose future directions or solutions. Suggested Structure:
Relationship between CRM systems and digital transformation
Industry analysis
Case studies and challenges
Future development suggestions

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