External failures are often more costly than internal failures for various reasons except: a) External failures are found by customers, not employees b) External failures often take more time and expense to fix c) External failures can lead to more significant long-term implications for the organization d) External failures are caused by customer mistakes rather than employee mistakes O e) All alternatives are reasons why external failures are more expensive than internal failures The self-destructing syringe example covered in our annotated slides is NOT an example of a) A quality "prevention" approach b) A quality "alarm" c) A quality "failsafe" d) None - it is an example of all of the alternatives