EXTRA CREDIT ASSIGNMENT 2: Points 10

Materials:

Patrick Lencioni reviews the5 Dysfunctions of a team.

https://www.youtube.com/watch?v=O5EQW026alYLinks to an external site.

The Four Horsemen:Criticism, Contempt, Defensiveness, and Stonewalling

https://www.gottman.com/blog/the-four-horsemen-recognizing-criticism-contempt-defensiveness-and-stonewalling/ Links to an external site.

https://www.youtube.com/watch?v=-uazFBCDvVwLinks to an external site.

Watchthe TEDTalks Lencioni video andreview/watchtheFour Horsemenarticle through thelens of your own personal values, beliefs and behaviors. I want you to begin to identify thepersonal values that impact your team engagement skills.

Dysfunction #1: Absence of Trust This occurs when team members are reluctant to be vulnerable with one another and are unwilling to admit their mistakes, weaknesses or needs for help. Without a certain comfort level among team members, a foundation of trust is impossible.

Dysfunction #2: Fear of Conflict Teams that are lacking on trust are incapable of engaging in unfiltered, passionate debate about key issues, causing situations where team conflict can easily turn into veiled discussions and back channel comments. In a work setting where team members do not openly air their opinions, inferior decisions are the result.

Dysfunction #3: Lack of Commitment Without conflict, it is difficult for team members to commit to decisions, creating an environment where ambiguity prevails. Lack of direction and commitment can make employees, particularly star employees, disgruntled

Dysfunction #4: Avoidance of Accountability When teams don't commit to a clear plan of action, even the most focused and driven individuals hesitate to call their peers on actions and behaviors that may seem counterproductive to the overall good of the team.

Dysfunction #5: Inattention to Results Team members naturally tend to put their own needs (ego, career development, recognition, etc.) ahead of the collective goals of the team when individuals aren't held accountable. If a team has lost sight of the need for achievement, the business ultimately suffers.

• Using each of the5 Dysfunctions of a Teamand/or theFour Horsemenconcept:
  • Identify and Discusshow your personal values, beliefs or behaviors have impacted your team performance (Note: Team can imply either a work team, personal relationship, or other group experience).
  • Relate an experiencewhere you were aware of your dysfunctional team performance and identify the dysfunction(s). How did this dysfunction impact the quality of the team experience? How was the quality of final product impacted?
  • Identifysomething you could do personally to improve your team performance.