Fall 2020 Business Writing Challenge Case: Hacked While Multi-tasking Background Due to the global pandemic, the number of remote workers has increased during the past eight months, and many employees are working primarily from home for the first time in their careers. Working remotely, rather than on-site at a company or organization, has led to a rise in security risks. The security risks include the lack of a secure working environment due to sharing workspaces with family members, roommates or others; browser-based attacks; unsecured and unreliable network connections; and, an inability to remediate security incidents in a remote workplace. Also, employees frequently use more than one device when working from home to access important work-related information or for personal reasons. Hackers are skillful at recognizing vulnerabilities in cyber systems and in those who operate them. For instance, key workers at the UK National Health Service "were hit with roughly 40,000 spam and phishing attempts between March and the first half of July" this year, according to Malwarebytes.com. You are Tiara Walker, a full-time student and part-time Assistant Manager at Athletic Goods, a popular store that sells athletic clothes and equipment for fitness enthusiasts. This semester, you are taking online classes and working online for your company. Recently, one of the Customer Service Representatives for the company was taking a telephone order when they noticed that their computer was slowing down, strange pop-up ads were appearing on the screen, and the mouse and keyboard was slowing down, strange pop-up ads were appearing on the screen, and the mouse and keyboard could not be controlled, which are all signs of being hacked. The problem started when the employee clicked on the 'unsubscribe' link for an unsolicited email message that they did not read carefully while simultaneously taking the order. Zachary Zimmerman, a longtime repeat customer, who was trying to place the telephone order, was also affected while the employee was entering information into the company's database. Although the transaction was not completed, the hackers had enough of Zimmerman's personal information to compromise his security. After the customer realized what had happened, they contacted Athletic Goods to complain about the incident and to express a deep loss of trust in the way that the company mismanaged customers' personal information. The company has now taken steps to reduce future incidents. You have been asked by your supervisor to write a response to the customer. Your Task Write a letter to the customer in the full-block letter style with company letterhead. Use principles for effective communication of negative news to demonstrate good will, regain the customer's trust, and to provide appropriate compensation, such as access to a free credit and identity monitoring service. Your company's address is: 7476 S. Severson Street Milwaukee, WI 53211 Zachary Zimmerman's address is: 4593 N. Traylor Court Shorewood, WI 53211 Provide a fictitious telephone number and website address in the company letterhead. Place your Fall 2020 Business Writing Challenge Case: Hacked While Multi-tasking Background Due to the global pandemic, the number of remote workers has increased during the past eight months, and many employees are working primarily from home for the first time in their careers. Working remotely, rather than on-site at a company or organization, has led to a rise in security risks. The security risks include the lack of a secure working environment due to sharing workspaces with family members, roommates or others; browser-based attacks; unsecured and unreliable network connections; and, an inability to remediate security incidents in a remote workplace. Also, employees frequently use more than one device when working from home to access important work-related information or for personal reasons. Hackers are skillful at recognizing vulnerabilities in cyber systems and in those who operate them. For instance, key workers at the UK National Health Service "were hit with roughly 40,000 spam and phishing attempts between March and the first half of July" this year, according to Malwarebytes.com. You are Tiara Walker, a full-time student and part-time Assistant Manager at Athletic Goods, a popular store that sells athletic clothes and equipment for fitness enthusiasts. This semester, you are taking online classes and working online for your company. Recently, one of the Customer Service Representatives for the company was taking a telephone order when they noticed that their computer was slowing down, strange pop-up ads were appearing on the screen, and the mouse and keyboard was slowing down, strange pop-up ads were appearing on the screen, and the mouse and keyboard could not be controlled, which are all signs of being hacked. The problem started when the employee clicked on the 'unsubscribe' link for an unsolicited email message that they did not read carefully while simultaneously taking the order. Zachary Zimmerman, a longtime repeat customer, who was trying to place the telephone order, was also affected while the employee was entering information into the company's database. Although the transaction was not completed, the hackers had enough of Zimmerman's personal information to compromise his security. After the customer realized what had happened, they contacted Athletic Goods to complain about the incident and to express a deep loss of trust in the way that the company mismanaged customers' personal information. The company has now taken steps to reduce future incidents. You have been asked by your supervisor to write a response to the customer. Your Task Write a letter to the customer in the full-block letter style with company letterhead. Use principles for effective communication of negative news to demonstrate good will, regain the customer's trust, and to provide appropriate compensation, such as access to a free credit and identity monitoring service. Your company's address is: 7476 S. Severson Street Milwaukee, WI 53211 Zachary Zimmerman's address is: 4593 N. Traylor Court Shorewood, WI 53211 Provide a fictitious telephone number and website address in the company letterhead. Place your