Question: Fall 2025 Chapter 6 & 7 Discussion Questions Name: Chapter 6: 1. What is customer focus, and why is it so important for the success

Fall 2025 Chapter 6 & 7 Discussion Questions Name: Chapter 6: 1. What is customer focus, and why is it so important for the success of businesses and other organizations? 2. What is the difference between internal and external customers? Give an example of each. 3. Describe three strategies you can use to develop a customer focus. 4. What are the steps you should take to solve a customer service problem? Chapter 7: 1. What elements are involved in the communication process, and what is the role of each element? 2. Describe three ways in which you can improve your listening skills

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