Farah is writing an e$-$mail message about her new curbside pick$-$up service. In anticipating and profiling the audience, which of the following should she do$?$

a$.$ She should call or e$-$mail all members of her audience to learn more about them.

b$.$ She should try to get a general idea of who her audience is$.$

c$.$ She should not worry at all about who her audience is$.$

d$.$ She should realize that she can't write a good message unless she knows exactly who the readers will be$.$