Faz 43. 44. Section 8 (10 pts): Processes and Strategy in Operations. Answer the questions as indicated considers three elements volume, product customization, and process characteristics The Customer-Contact Matrix also Scenario The Product-Process Matrix and Customer-Contact Matrix are shown below. The Product-Process Matrix considers three elements degree of customer contact customization, and product characteristics. Using these two models, judge the statements that follow as True or False Product Process Matrix Customer-Contact Matrix Front Office Back P Hybrid Office Pr Back Office According to the Product-Process Matrix, a job process has the highest level of customization of the process choices. According to th Lage Bes P UN O Pla um 51. 52. 49. 50. 47. According to the Product Process Mant, a job process has the highest level of customization of the process choices According to the Product Process Mantix, a continuous flow process is characterized by a high degree of job customization According to the Product-Process Matrix, a petroleum refinery can is considered a small batch process. in a line process, there is little variability in the products manufactured, and production and material handling equipment are often specialized According to the Product Process Matrix, if a company pursues the competitive priority of customization, they are more likely to prefer some type of a batch process. According to the Customer-Contact Matrix, a front office structure features high levels of customer contact where the service provider interacts directly with the internal or external customer. According to the Customer-Contact Matrix, back office work is typically routine, with many steps having considerable divergence. According to the Customer-Contact Matrix, the process structure that best describes a waiter's position at a restaurant would be classified as hybrid office. According to the Customer-Contact Matrix, a process that is primarily back office is the payroll clerk that calculates your paycheck. A back office service operation most closely resembles a line process in manufacturing. Faz 43. 44. Section 8 (10 pts): Processes and Strategy in Operations. Answer the questions as indicated considers three elements volume, product customization, and process characteristics The Customer-Contact Matrix also Scenario The Product-Process Matrix and Customer-Contact Matrix are shown below. The Product-Process Matrix considers three elements degree of customer contact customization, and product characteristics. Using these two models, judge the statements that follow as True or False Product Process Matrix Customer-Contact Matrix Front Office Back P Hybrid Office Pr Back Office According to the Product-Process Matrix, a job process has the highest level of customization of the process choices. According to th Lage Bes P UN O Pla um 51. 52. 49. 50. 47. According to the Product Process Mant, a job process has the highest level of customization of the process choices According to the Product Process Mantix, a continuous flow process is characterized by a high degree of job customization According to the Product-Process Matrix, a petroleum refinery can is considered a small batch process. in a line process, there is little variability in the products manufactured, and production and material handling equipment are often specialized According to the Product Process Matrix, if a company pursues the competitive priority of customization, they are more likely to prefer some type of a batch process. According to the Customer-Contact Matrix, a front office structure features high levels of customer contact where the service provider interacts directly with the internal or external customer. According to the Customer-Contact Matrix, back office work is typically routine, with many steps having considerable divergence. According to the Customer-Contact Matrix, the process structure that best describes a waiter's position at a restaurant would be classified as hybrid office. According to the Customer-Contact Matrix, a process that is primarily back office is the payroll clerk that calculates your paycheck. A back office service operation most closely resembles a line process in manufacturing