Question: FedEx created advantage when it developed its customer self - service software, which initially allowed people to request parcel pickups, print mailing slips, and track

FedEx created advantage when it developed its customer self-service software, which initially allowed people to request parcel pickups, print mailing slips, and track parcels online.
switching cost
hiearchical
b and c
first mover
FedEx created advantage when it developed its customer self-service software, which

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