Question: FedEx, p . 2 5 5 - 5 6 : Evaluate the SQI versus QDM standards they use. Which one is a more relevant measure

FedEx, p

. 255 - 56

: Evaluate the SQI versus QDM standards they use. Which one is a more relevant measure of service quality? Are the standards "hard" or "soft" and do you see room for change or additional standards?

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