Feedback Feedback is information that can be collected on a range of aspects in relation to the service program implementation. Feedback may be collected using a range of different methods including: discussions focus groups surveys direct questioning feedback reports. Feedback should be collected: upon commencement of the program after interactions as scheduled points during the program delivery upon completion of service delivery after a complaints process. There are two main types of feedback data that can be collected. These are: quantitative feedback: data in the form of numbers. This means that aspects can be measured and expressed in numbers as percentages or ratios. Quantitative research tells us 'how many', 'how much', 'to what extent' or 'what size' something is. qualitative feedback: exploratory data that asks a variety of carefully planned questions that seek the underlying reasons, opinions and motivation behind different actions and situations. User interactions may be used as feedback. It is essential that all user interactions are recorded in order to meet client file and reporting requirements as well as to ensure that service delivery can be successfully monitored. Once new service programs have been implemented it will be necessary to put a range of policies, procedures and systems in place to ensure that user interactions and feedback are utilised as a part of the ongoing monitoring process. Records of user interactions may inclu