Figure $12-9$ indicates that supply chain managers must balance total logistics cost factors against customer service factors. The six total logistics cost factors $($A$,$ B$,$ C$,$ D$,$ E$,$ and F$)$ include all of these except which?

A summary graphic showing a scale balancing total logistics cost factors and customer service factorsTotal logistics cost factors include:A$,$ B$,$ C$,$ D$,$ E$,$ and F$.$ Customer service factors include: W$,$ X$,$ Y$,$ and Z$.$

Figure $12-9$

Multiple Choice

order processing

transportation

materials handling and warehousing

inventory

time