Fill column B by putting suitable words from following list in accordance with column A. Customer Service Goals Departments Financial Performance Goals Functions Group of Companies Internal Business Process Goals Learning and Growth Goals Mission and vision Operations Organization Wide Build good relationships with suppliers and partners Improve cost, quality, and flexibility of operations Excel at innovative product development and next-generation market opportunities Cultivate a culture of innovation and high performance Be the leader in quality and reliability Increase productivity and efficiency Increase revenues in new markets and products . B A ENTERPRISE LEVEL TOP LEVEL MIDDEL LEVEL LOWER LEVEL Q. NO. 2 Fill column B with suitable words selected from following list in accordance with column A. 1. Authoritarian 2. Contingency situation 3. Decentralization of order 4. Departmentalization 5. Functions 6. Gap identification 7. Management By Objectives 8. Measures 9. Mission formation 10. Vision 11. Motive evaluation 12. Operational Reviews 13. Performance Dashboards 14. Planning Reviews 15. Policy implementation 16. Referent Power execution 17. Responsibility exercise 18. Scenarios planning 19. Strategy Map 20. Teams conflict B PLANNING ORGANIZING LEADING CONTROLLING Q.No.3 Fill in the Blank 1) Programed decision making is made in Certainty Uncertainty Risk Crisis 2) People having limitations, on how much rational they can be is called Satisficing Rationality Bounded Rationality Intuition 3) A visual representation of an organization's structure is called Organization Chart Organogram Hierarchy Diagram All of above . 4) Scalar principle is related to Line of Authority Chain of command Unity of command Division of labour 5) Tall structure is related to Line of Authority Line and staff Authorities Centralization Span of management 6) What is this? President R&D Finance Manufacturing Marketing Divisional Structure Functional Structure Matrix Structure 7) Which of the following is not related to motivation Meslow Herzberg Alderfer None of the above 8) What is this? Design Provided by a Company in Canada Accounts Receivable Provided by Company in the United States Company Core (Hub) Transportation Provided by a Company in Korea Distribution Provided Company in Europe Manufacturing Provided by a Company in Asia The Virtual Network Approach Global Matrix Structure Dual Authority Structure in a Matrix Organization All of the Above Q4 What is difference between Manager and a Leader (write in three lines). Give an example where manager act like a leader and when he act as a manager