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When building and maintaining business relationships there are principles and techniques needed to negotiate positive outcomes. Fill in the blanks below :

Don't listen with the intent to

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$.$ You'll be overwhelmed by the voices in your head and miss important information revealed between the lines, in the tone of voice and

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Ask the right questions. Ask

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questions to paraphrase to clarify and confirm, especially in tense situations. Remember that their intent is probably not the same as your worst

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$.$