Fill in the blank(s) to complete each statement.

1. __________________ quality refers to how closely the characteristics of a product or service meet the needs and wants of customers.

2. ____________________ quality is the performance of a product or service relative to its design and product specifications.

3. Costs of quality (COQ) are classified into which four categories? __________________________

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4. The time it takes from the time a customer places an order for a product or service to the time the product or service is delivered to the customer is called __________________________________

_________________________.

5. _________________________ is the time it takes from the time an order is received by the Manufacturing Department to the time a finished good is produced.

6. An operation in which the work required to be performed approaches or exceeds the capacity available to do it is called a ________________.

7. Under the theory of constraints, throughput margin equals __________________________

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