Final Exam $$ CSC $231$

Part A

Answer following objective questions $(1*10=10)$

Chapter $6$

$1.$ Human errors and mistakes include accidental or unintended problems caused by both

employees and nonemployees $($True$/$False$)$

$2.$ IP spoofing occurs when an intruder uses another site's IP address to masquerade as another site. $($True$/$False$)$

$3.$ Removing and disabling cookies improves security, but your computer will be more

difficult to use. $($True$/$False$)$

$4.\_\_\_\_\_\_\_\_$ blocks access to a computer until the victim pays money to the attacker.

A$)$ Malware

B$)$ Spyware

C$)$ Ransomware

D$)$ Session Hijacking

Chapter $7$

$5.$ Efficiency and effectiveness occur only at the operational and strategic levels of

processes. $($True$/$False$)$

$6.$ Inbound logistics processes receive, store, and disseminate product input. $($True$/$False$)$

$7.$ Corporate budgeting and introducing a new product are examples of $\_\_\_\_\_\_\_\_.$

A$)$ service processes

B$)$ operational processes

C$)$ managerial processes

D$)$ strategic processes

$8.\_\_\_\_\_\_\_\_$ means creating more output with the same inputs or the same output with

fewer inputs.

A$)$ Quality

B$)$ Efficiency

C$)$ Sustainability

D$)$ Effectiveness

Chapter $8$

$9.$ What is the use of SAP?

$10.$ Define ERP system?

Part B

Answer shortly for the following questions $(5*2=10)$

Chapter $6$

$11.$ Using a search engine, read about the attack method called Project Sauron. What types of computer systems was it designed to attack? How does Sauron work? How does it steal passwords?

$12.$ Of the five smartphone practices listed in Figure $6-5,$ which two can you implement? How will these safeguards reduce your freedom?

Chapter $7$

$13.$ For each of the following processes, suggest how an IS can improve the process. Specify if the improvement is due to improving an activity, improving data flow, improving control, implementing automation, or improving procedures.

$$ a$.$ the process of selecting a job after college

$$ b$.$ the process of planning and executing a wedding or a funeral

$14.$ Assume you are flying to a vacation resort. Create a BPMN diagram of the five to seven key activities in the process of getting your suitcase to your destination. Specify objectives and measures for this process.

Chapter $8$

$15.$ What would happen next fall if the freshman class is unexpectedly $20$ percent larger than this year$$s class? Which campus organizations need to know that data early? Do you think your university has a way to share this data efficiently?

Part C

Answer any three out of five $(3*10=30)$

$16.$ Use the Internet and read about concerns about the security of democratic elections. If you were consulting with government agencies to help make elections more secure$,$ what three suggestions would you make? Also, specify five items for an election agency to check on a security audit of their election process.

$$ Read about the vulnerabilities of newer cars. Focus on current human$-$driven cars, not the vulnerabilities of driverless cars. What systems have hackers breached, and what vulnerabilities should new owners be aware of$?$

$17.$ Go to haveibeenpwned.com$/$to see if your email has been compromised. Enter an old or discarded email address and read about breaches that have exposed that account. Write down two breaches that have involved an account of yours. Also observe the list of the largest and most recent breaches.

Chapter $7$

$18.$ How can your college use IS to make its processes better? Can you think of ways to use new IS tools like smartphones and social media to make college processes better? Specify the objective and measure that these IS help improve.

For two of these processes, describe the procedures. Does your college have information silos? Which departments keep data needed by processes outside the department?

$19.$ Ask your smartphone or digital personal assistant, $$What are the ten most popular ways to use voice$-$activated systems?$$ Look at the list and write down the ways to use these systems that you are not currently doing.

$$ Look at Figure $7-10,$ a list of options for improving a process with IS$.$ For three of these five provide an example of how your voice$-$activated system can improve a personal process. Specify the process and the measure on which you can see improvement. For example, setting an alarm may improve control; you will measure this by counting the number of appointments you are late to$.$

Chapter $8$

$20.$ The athletics director buys sports equipment from a supplier with a well$-$implemented ERP. What advantages are there for your school to buy from a supplier with an ERP system? You might expect to see an advertising claim from that company like $$We can meet customer orders in $20$ percent less time than the industry average.$$

Create a list of two or three KPIs you would expect to hear from a supplier with an effective ERP system, and two or three KPIs that an ERP system might not improve.