Final Examination - Spring 2024 Operations Management, William J Stevenson 14e

Instructions: Please mark T for true and F for false. Only return the answer sheet with responses from the textbook only

1. Operations Management is the sequence of organizations, their facilities, functions and activities.
2. Process selection has operational and supply chain implications.
3. Operations managers are responsible for assessing consumer wants and needs and selling organization's goods and services.
4. Models are used to help make good business decisions.
5. Assembly lines use the concept of division of labor to divide the production operation into a series of small tasks.
6. Forecasting allows Wegman to plan to workforce levels, purchase quantities, inventory levels, and capacity.
7. The four primary functions in operations management is labor, skills, productivity and output.
8. The industrial revolution began in the 1800's in Africa and spread to England.
9. Seventy percent (70%) of jobs in the United States account for service jobs and that figure continues to rise.
10. Lean Production involves producing a high variety of customized goods, low volume output with skilled workers, and utilizing general purpose equipment.
11. Matching supply and demand is an important objective for every business organization.
12. U.S. firms are having a difficult time competing with foreign firms in both the domestic and international markets.
13. The Balanced Scorecard is a top-up management system.
14. Organizations use strategy to achieve its goals.
15. Capacity planning refers to the activities of the firm in determining the capacity of a plant or a facility in terms of equipment, machines, space, workers, and processes.
16. Forecasts is generally wrong due to the use of an incorrect model to forecast, random variation, or unforeseen events.
17. A main advantage of standardization is the less variety of parts to deal with.
18. The term "life cycle" describes the time it takes to make a product.
19. A good facility layout should lead to smooth flow of material, reduction of inventories, and effective utilization of space.
20. Specialization describes jobs that have a very large scope.
21. Time-based systems compensate employees according to the amount of output they produce.
22. Output-based (incentive) systems compensate employees for the time the employee has worked.
23. A basic scheduling tool that is used most useful in low volume systems is the Gantt Chart.
24. When we use input/output controls, we are referring to monitoring the productivity determined by the ratio of output/input.
25. To determine how much time people are waiting, multiply the wait cost per minute.