Final Project: Creating a Conflict Resolution Training Program

Final Project: Creating a Conflict Resolution Training Program

Objective: Your assignment is to develop a plan for a training program that focuses on enhancing conflict resolution skills through the application of emotional intelligence (EI) in your workplace. This program should aim to help employees effectively navigate conflicts while fostering a collaborative and innovative environment.

Training Program Components:

• Program Overview:
  • Write a brief description (150-200 words) explaining the purpose of the training program, emphasizing how understanding and applying emotional intelligence can aid in conflict resolution.
    • Include an overview of the types of conflicts prevalent in your organization (e.g., interpersonal conflicts, team disagreements, or organizational conflicts).
    • Discuss the possible causes of these conflicts, such as differences in values, competition for resources, or miscommunication.
    • Discuss the motivations of the conflicting parties and how understanding these can facilitate constructive resolutions.
• Objectives:
  • Clearly outline at least five key objectives for the training program. Each objective should detail what participants should learn or achieve regarding emotional intelligence and conflict resolution.
• Identifying and Managing Conflicts:
  • Discuss two common sources of conflict that occur in the workplace. Provide strategies for identifying emotions that either escalate or help resolve these conflicts.
• Conflict Resolution Techniques:
  • Describe at least three proactive strategies for addressing workplace conflicts. Include methods such as active listening, assertive communication, and negotiation skills.
• Building Stronger Relationships:
  • Explain how fostering empathy and understanding can strengthen team dynamics. Include the importance of constructive feedback and open dialogue in your discussion.
• Linking EI to Innovation:
  • Write a paragraph discussing the connection between effective conflict resolution and innovation within the organization. Reference relevant case studies or examples where applicable.
• Program Structure:
  • Propose a two-day training structure including:
    • Topics for each session (morning and afternoon) for both days.
    • A brief description of the format (e.g., lectures, group discussions, role-playing).
• Post-Training Follow-Up:
  • Suggest at least two follow-up activities to ensure participants apply the skills learned and continue their development in emotional intelligence and conflict resolution.
• Expected Outcomes:
  • Outline three expected outcomes of the training program regarding communication, collaboration, and innovation in the workplace.
• Submission Requirements:
  • Length: 10-15 pages, double-spaced, using a standard font (e.g., Times New Roman, 12 pt).
  • Include a title page and references.
  • Incorporate headings into your training program document. Headings assist in organizing the content, making it more accessible for readers to navigate and comprehend the program's structure.

Instructions:

Writing Assignments Grading Criteria. In addition to the criteria, each writing assignment must meet the following standards:

1. Introduction: Provide an introduction with a brief overview of the topic and why this topic is worth studying. Using the assignment criteria, provide the purpose of this paper and identify the themes that emerge from your reading. Conclude with a thesis statement.
2. Conclusion: Review all the articles together to identify a clear conclusion. Look for a common theme or insight shared among the articles. Note how each article contributes to this common idea, highlighting key points and supporting evidence. Analyze the articles as a group to deepen your understanding of the topic. Reflect on the overall message and its importance regarding the issues discussed.
3. Paragraph Structure:Each paragraph should start with a clear topic sentence that presents the main idea or argument. Follow this with supporting sentences that provide evidence, examples, or explanations, including relevant data and citations. Use transitional phrases to connect ideas smoothly, helping the reader understand the relationships between concepts. Conclude with a sentence summarizing the main point or transitioning to the next paragraph, reinforcing its significance. Keep each section focused on a single idea to avoid confusing the reader. Use formal academic language and maintain a scholarly tone throughout your writing.
4. Logical Flow/APA:Each section is written well-structured, has a logical flow, uses correct paragraph structure, uses proper sentence structure, uses correct punctuation, and uses correct APA format.
5. References: Students can use books, dissertations, peer-reviewed articles, conference proceedings, and technical reports. 75% of the references used must be within the last five years. Additionally, students must use articles other than the "required reading" articles in this syllabus.
6. Similarity Index:The similarity index shall be no higher than 15%.