Final Study Guide Health Information Management - HIM 272 Final Exam Study Guide What are the eight management principles as discussed in lecture? What are the four management/leadership styles? What is the driving force behind all organizational planning? Understand the chain of command in a bureaucratic organization. What is span of control? What does an organization chart show? What is the significance of solid lines vs. dotted lines? Explain the difference between theory X and theory Y management styles. Know the levels of Maslow's hierarchy of needs pyramid. What is the difference between policies and procedures, methods, and rules? What information is contained in a job description. What are job descriptions used for? What are standards? What is the relationship between standards and the unit of measurement? How is scientific method, simulation, past performance reviews, and benchmarking used to measure performance? Understand and know how to calculate productivity standards. What are the various methods to monitor productivity? What is a budget and how is it used? What are the various types of budgets? Which is the most important and largest expense budget? Know which interview questions are illegal to ask applicants during the interview process? What are open ended questions