"Finally, we have major issue that needs to be addressed. Gemma Nyoman, our software manager, is requesting to attend a users' conference in Phuket. Normally she attends quite a few of these a year as she is responsible for identifying the right software for us." "We are currently in process of replacing our CAD-CAM* software and we have received bids from six different software firms. Gemma is reviewing these bids and will ultimately make a decision on which bid to proceed with." "Horizon 1-2-3 is an aggressive software developer. Every six months, Horizon has a three- day users' conference in South East Asia. Each conference has substantial time allowed for 'rest and recreation'. Horizon has offered Gemma an all-expenses-paid visit to the upcoming conference in Phuket, Thailand. Gemma believes it will be very useful to talk to other users of Horizon software, to determine its user friendliness and capabilities. She is especially looking forward to the visit because she has close relatives in the Phuket area." "Now normally, I would just let her go on the conference. However, I have received an anonymous letter arguing that Horizon is receiving unfair, favourable treatment in our software decision-making process. The letter specifically mentions Gemma's upcoming "all- expenses-paid package to Phuket during Australia's cold winter"."