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Last year, JT Engineering reported a significant increase in net income as well as its highest customer retention in years. In addition, it reduced its waste and improved its quality. In spite of this success, however, JT had a poor employee retention rate and a record number of ethics violations. Which of the following best summarizes JT's balanced scorecard for the year? Financial, customer, and internal process categories scored high, while the learning and growth category scored low. O Customer, internal process, and learning and growth categories scored high, while the financial category scored low. O Financial, internal process, and learning and growth categories scored high, while the customer category scored low. Financial, customer, and learning and growth categories scored high, while the internal process category scored low