Question: . Find the Customer Acquisition Cost ( CAC ) zone wise and then at the firm level. 5 . Now use the CM 2 ,

. Find the Customer Acquisition Cost (CAC) zone wise and then at the firm level.
5. Now use the CM2, CAC and the churn rate at the Company level to find the CLV and
CE. Dont forget to use the time value of money concept. To give you a benchmark, a
very well-known international company in similar field has an approximate CAC of $
25 and CLV of $ 42. These are figures as per my methods (the ones discussed in the
class) of calculating CAC & CLV.

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