Firms are facing changes with respect to Select one: a. Consumers, systems, subsystems, technology, web sites b. Consumers, technology, organizational functions, marketing functions c. Consumers, marketplaces, technology, and marketing function d. Consumers, web sites, technology and CRM function An Organizational function and set of processes for creating, communicating value to customers and managing customer relationship in ways to benefit organization and stakeholders Select one: Customer service management b. Customer relationship management c. Enterprise resource planning