Question: Firms can train employees to develop technical skills by teaching them to engage in pleasant conversation, ask questions or use humor as they interact with

Firms can train employees to develop technical skills by teaching them to engage in pleasant conversation, ask questions or use humor as they interact with customers.

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Question 3 Firms can train employees to develop technical skills by teaching them to engage in pleasant conversation, ask questions or use humor as they interact with customers. True False

Firms can train employees to develop technical skills by teaching them to engage in pleasant conversation, ask questions or use humor as they interact with customers.

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