Question: First, answer, what is the main difference between a service and a good? 2 Marks Answer: Select 3 of the 7 TQM tools shown in

First, answer, what is the main difference

First, answer, what is the main difference between a service and a good? 2 Marks Answer: Select 3 of the 7 TQM tools shown in Figure 6.6 of your text page 215 and explain how these might be used to improve the 'handoff challenge faced by hospitals. 6 Marks TQM Tool Brief explanation of how it could help

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