first case study is "Harvest Hands: A Hopeful Future" - Jim Collins, the executive director of Harvest Hands, along with his wife Jacintha and daughter Amy, founded the charity in 2020 in St. Thomas, Ontario. In a short span of less than three years, their organization has impressively distributed over $7.6 million worth of rescued food to food banks, missions, and more than 120 local agencies. This remarkable achievement by a volunteer-run charity underscores their commitment to addressing food waste and food insecurity. However, the policy of "We never say no" has pushed the organization to its capacity limits, and Jim now faces the critical challenge of planning for future expansion to meet growing demand. Your challenge is to help Jim to find solutions and pinpoint areas for improvement