First, choose option A or B below. Then do steps 1, 2, and 3. A. Choosing some business process activity which is measured and with which you are familiar, obtain at least 12 sequential data points. B. As a way of simulating a business process, create 20 paper airplanes of the same design. The process objective is to maximize flight time. Enlist a helper; one person flies the planes and the second person times the flights in seconds using the stopwatch function on a smart phone, resulting in 20 data points.

1. Create a line chart and make a comment about the performance. The Excel steps are:

a. Select data b. Select Insert c. Select Recommended Charts d. Select 3rd chart down

2. Create a histogram and make a comment about the performance. The Excel steps are :

a. Select data b. Select Insert c. Select Insert Statistics Chart d. Select Histogram Chart

3. Create a cause-and-effect diagram, brainstorming the potential causes of deficient flight time. Deficient flight time is the quality problem. You can use any mode you choose to create the diagram (Excel, Powerpoint, hand drawn, etc).