First, read Chapters $2,3,$ and $4$ in The Essential Workplace Conflict Handbook, regarding how diversity and inclusion $($Chapter $2)$ and team building $($Chapter $3)$ inform your understanding of the Define piece of the DMAIC process model. Chapter $4$ moves into an examples$-$based consideration of the problem definition, from a narrative perspective. Also, be sure to read the DEFINE Supplementary Document. Answer the questions below.

What elements are involved in defining the problem? Why?

Why is accurate use of Define so critical in successful resolution of organizational conflict?

How can you be sure that your Define piece is accurate?

What structural issues may be involved in the Define piece?

What unintended consequences may emerge?

Why is it so important to understand diversity and inclusion when seeking to define the problem?